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Frequently Asked Questions

Hi Steve. I just wanted to tell you how much I love and appreciate the MTPredictor software. I honesly believe it is the best software out there – actually there is no comparison.

Margret, Private Trader

Why has a setup just disappeared from my chart ?

A valid MTPredictor setup has just disappeared from my chart, so what is happening

Here is the initial chart:

Here we have a perfectly valid TS4 buy setup on the chart................ But the last (real-time) bar has started to rally and has already exceeded the high of the TS4 sell setup bar, but (and this is the important part) "without" first exceeding the setup bar's low.

This means that this TS4 buy setup has now been invalidated without any new trade being triggered or filled. When this happens you should cancel your orders as this setup is no longer valid.

Because the trade was not filled, and there you have no open trade position form this setup, there is no need to keep it on the chart. Therefore, when the new high creates a new pivot as the next bar completes, the TS4 setup is removed from this chart. The old TS4 setup is removed from the Scanner as well:

This is normal behaviour and how the software is designed to work.
Note: if (in this example) the high had been exceeded, and you were now in a trade, a "history triangle" would be placed on the chart once the new pivot low had been made.
In other words, we are only keeping a record on the chart of trades that were filled, and then stopped out. There is no need to keep a records of "potential" trades that were never filled.






FXCM Charts not updating

I am connected to FXCM, and I have a Chart loaded in MTPredictor v7.5 (and 8), but the Chart is not updating in Real-time ?

The most likely reason for this is that you do not have this FXCM Symbol selected in the FXCM "Symbol List".

To check this, please log into your FXCM Trading Station, then select "Symbols", then a list of your Symbols will be shown:

Please select (tick) the ones that you wish to receive Real-Time data on.

NOTE: You can only follow a maximum of 20 Symbols at any one time



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